Terms for Use
Terms for Use
Updated and effective from November 27, 2023.
These “Terms” are published in accordance with the provisions of Rule 3(1) of the Information Technology (Intermediaries Guidelines) Rules 2011. There Terms are an “electronic record” as contemplated under the Information Technology Act, 2000 and the Rules thereunder. These Terms are generated by a computer system and do not require any physical or digital signatures.
The website tootoo.in and the “TOOTOO” mobile applications (“collectively referred to as “Platform”) are owned by Beverly Applications and Technologies LLP (“BAT”), a company incorporated under the Companies Act 2013 with registered office at A-37 Mayapuri Industrial Area, Phase-2, New Delhi – 110064, INDIA (hereinafter referred to as “BAT” or “Company”).
BAT, in its sole discretion and without liability, reserves the right to terminate or refuse Your registration, or refuse to permit use/access to the Platform, if: (i) it is discovered or brought to notice that You do not conform to BAT’s eligibility criteria, or (ii) BAT has reason to believe (including through evaluating usage patterns) that the eligibility criteria is not met/is violated by You, or (iii) You may breach the terms of this User Agreement.
ACCEPTANCE OF TERMS
BAT reserves the right to modify or update our site(s), colour schemes and designs, mobile applications, software or Services, including the discontinuation of any service. BAT, in no way, guarantees that the use of the Platform or Services shall be available to You at all times. BAT also reserves the right to modify our product listings, product categories, rates, prices, fee structure, discount, and wallet use (earnings and redemption) at any time without any prior information to you.
As part of the registration process on the Platform, BAT may collect the following personal information from You: Name including first and last name, email address, mobile phone number, address/es and information about the pages on the site You visit/access, the links You click on the site, the number of times You access the page and any such browsing information as BAT deems fit. You may also be directed to setup a username and password to login to the Platform or allowed login through a one-time password (“OTP”) to Your mobile phone number.
USER ACCOUNT REGISTRATION
BAT requires that all users should create an account and secure this with a password or login through OTP, for use of Services under the Platform. It is Your responsibility to ensure that the personal and contact information provided by You should always be current and correct. You will be responsible for maintaining the confidentiality of the account information and are fully responsible for all activities that occur under Your account. BAT takes no responsibility towards any illegal activity done by You through our Platform, or use of BAT’s Services by You under false pretences or in violation of Applicable Laws.
You agree that the registration of Your account shall be construed as Your permission to be automatically opted-in (Opt-In) to receive promotional communication from BAT from time to time through Phone Calls, SMS, WhatsApp, Email or any other means of communications that our Company/BAT deem fit. You can opt-out of such subscription, Services, promotional messages at any time by writing to our customer service team.
RESPONSIBILITY FOR YOUR ACCOUNT
You agree that it is Your responsibility to maintain the confidentiality of Your account and password, and for restricting access to Your account. You agree that the information You provide during registration or otherwise is true, correct and complete. You agree that in case of change in any of Your personal information, You shall update the same on our Platform. You are responsible for all activities that occur under Your account and BAT cannot and will not be liable for any loss or damage caused due to this. The BAT team may verify Your account and by registering to our Services, You have agreed to the same..
In case any information provided by You is found inaccurate, untrue or incomplete, or BAT has reasonable grounds to suspect that such information is untrue or inaccurate, BAT reserves the right to suspend or terminate Your user account and disallow any and all current or future use of the Platform (or any portion thereof) at any time.
You hereby confirm that the consent/instruction and/or approval so provided by You on the Platform will be valid, effective and binding on You without any further enquiry or due diligence as to the identity of the person purporting to give such consent/ instruction and/or approval.
TOOTOO SERVICES AND LIMITATIONS
The Platform is built to provide You the BAT Services and sale of Products. You can view and purchase the Products through our Platform as per Your requirement. Payment can be made online through our Platform or by paying cash on delivery (“COD”). The shipping and delivery of the items shall be done through BAT authorized delivery agents.
BAT, at its own discretion, reserves the right to add, modify, withdraw, or remove any of the Services or Products listed above. It would be our Company’s endeavour to ensure easy access to our Platform, however, BAT, in no way, confirms or guarantees that all Services or Products would be made available at all times. Access to the Platform may be suspended, withdrawn, discontinued or changed without notice to you. BAT will not be liable to You if, for any reason, the Platform or Services or Products are unavailable at any time or for any period.
The Services and Products on the Platform shall be available to select geographics in India. The Services are subject to certain restrictions based upon business hours and holidays.
You agree and acknowledge that the authenticity and genuineness of the Products made available through the Platform shall be the sole responsibility of the third-party sellers supplying these Products to BAT. BAT shall have no liability with respect to the authenticity of the Products being facilitated through the Platform. BAT therefore disclaims all warranties and liabilities associated with any Products sold through the Platform. In case You have any issue, problem or doubts regarding any Product sold to you through the BAT Platform, You may contact the concerned Company/Brand-Owner/Manufacturer directly on the phone number/email provided on the Product label.
BAT is not responsible for the Products which are out of stock, back ordered or otherwise unavailable, but were shown as available on the Platform at the time of placement of order by You.
BAT shall take all reasonable efforts to make sure that the Platform shall reflect accurate information relating to the Products and Services including but not limited to the product availability, delivery availability, delivery time and such other information. However, in certain cases a part of the Products or Services may not be available, and such situations might be out of control of BAT. BAT would not be liable for discontinuation or non-availability of any Product or Service at any time on our Platform.
The BAT Platform is intended to be used by end-customers who can purchase the Products for their domestic self-consumption. Retailers, wholesalers and business users are not eligible to purchase Products for re-sale or other commercial purposes.
BAT reserves the right to refuse its Services to any person or cancel any account in case it determines misuse of the Services provided under this Platform or violation of any Term of Use, and You shall have no objection to the same.
PRICING AND PAYMENT
BAT endeavours to provide You offers and discounts, as applicable, on the Products listed on the Platform. The discounts and offers would be applicable on the current MRP (maximum retail price) of the product which would be mentioned clearly on the Platform. BAT makes all efforts to ensure that the prices listed on its Platform are the most recent and current MRPs of all Products. BAT aims to ensure that prices of all Products offered for sale are true and correct. However, from time to time, the prices of certain Products may not be current or may be inaccurate on account of technical issues, typographical errors, or incomplete product information. In each such case, notwithstanding anything to the contrary, BAT reserves the right to cancel the order without any further liability.
Subject to the foregoing, the price mentioned at the time of ordering a product shall be the price charged at the time of delivery, provided that no product offered for sale on the Platform will be sold at a price higher than its MRP.
You may contact the BAT customer support team at email@example.com in case You notice any discrepancy or difference or calculation error in the price charged to You against the price mentioned on the BAT Platform. In such a case, additional charges may be collected or refunded, as the case might be, and in case You do not agree to the same, You have the option to cancel Your order, return back the Products delivered and receive a refund for the returned Products. However, in no case or instance can You claim any amount over and above the cost of the returned Products paid by You.
The discounts and deals being offered on Products on the BAT Platform may change from time to time, without prior information to given to You. BAT reserves the right to change the discounts, deals and offers being given on the Products on the Platform at any time and You shall have no objection to the same.
BAT only accepts your offer and concludes the contract of sale for a Product ordered by You, when the Product is shipped or dispatched to You and a message is sent to You that the Product has been shipped or dispatched to You (the “Shipment Confirmation”). BAT reserves the right, at BAT’s sole discretion, to refuse or cancel any order for any reason whatsoever before sending Shipment Confirmation to You.
The order You place through the Platform may be subject to a delivery charge when the minimum order value is not met. You will be informed of such delivery charges at the check-out stage during Your order. By confirming Your order, You agree to pay the delivery charges as applicable.
You can cancel Your order within 24-hours of placing the same. In such a case, You are eligible to claim a refund in accordance with the return and refund policy of the company.
WALLET AND WALLET POINTS – TERMS AND LIMITATIONS OF USE
- You agree to provide Your correct name, address, mobile number and email (if required) and are solely responsible for any wrong, in-complete or out of date information that You may provide or may have provided.
- Wallet Points may only be acquired, earned and used in accordance with the rules, guidelines and schemes launched by BAT.
- Wallet Points can only be used towards the purchase of eligible Products on the Platform. If Your purchase exceeds Your Wallet’s balance, the remaining amount must be paid with another accepted mode of payment.
- Wallet Points will expire as per the expiration dates and cycles mentioned on our Platform which can be accessed when you visit the Wallet section on your Account. It is your responsibility to check the expiry dates of your Wallet Points and use them within the validity period, as failure to do so shall result in loss of expired points. Wallet Points cannot be converted into or (re)claimed in cash or otherwise paid out. By using the Wallet program, You expressly give Your consent that You understand that the Wallet Points are expirable and cannot be reinstated upon expiration. BAT, at any time, is entitled to set off and settle any Wallet Points with any claim BAT may have on You without giving you any advance notice of the same.
- The Wallet Points cannot under any circumstances be transferred, bequeathed, set over, encumbered, assigned, (re)sold or combined, whether or not for valuable consideration, to any third party (whether or not that person has a BAT account).
- The Wallet program and use is open solely for persons who are above 18 years of age.
- BAT shall not be liable for any loss, expense, including, without limitation, attorneys' fees, accident or inconvenience that may arise in connection with the use or redemption of Wallet Points.
- BAT reserves the right to cancel, replace and change these Wallet terms, including the accumulation, redemption and expiration structure, from time to time at its own discretion and without prior notice to You.
- BAT may, at their sole discretion, terminate the Wallet program at any time and for any reason. BAT will make reasonable efforts to give You advance notice of termination of the Wallet program. Upon termination of the Wallet program by BAT, all Wallet Points shall expire one month from the date of the advance notice of termination or after the applicable Wallet Points expiration date, whichever occurs first.
- In case You delete your user account at any time, the unused points accumulated in Your Wallet shall be lost and un-recoverable. You may note that reinstatement of these lost Wallet points shall not be possible once you delete Your account.
- BAT reserves the right to audit any and all accounts in the Wallet program at any time and without notice to You to ensure compliance with the Wallet program or investigate (alleged) fraud or misuse.
- Use of the Wallet and Wallet Points by You confirms that You have read through the above Terms and Limitations of Use and give your express consent to BAT to exert its rights under these terms, and in its sole discretion, to change, amend or otherwise modify the Wallet program and rules concerning the use and expiration of Wallet Points at any time, without prior notice to You. You are advised not to use the Wallet in case You are not in agreement with any of these Terms and Limitations of Use governing the Wallet.
RETURNS AND REFUNDS
In case You have placed an order through the Platform You may return the Product/s in case You are not satisfied with the quality of the Product/s or are not in agreement with the price charged to You for the Product/s. Due to the perishable nature of certain items, it is BAT policy that You can only return a Product/s within 24-hours hours of receipt of the same. Returned Product/s need to be un-used and un-washed, and in their original packaging with all tags and stickers intact.
The refund for returned Products would be dependent upon quality check of the returned Products once they reach back into our warehouse. Refunds will not be made for any opened, used, or broken/damaged Products. BAT’s decision on quality inspection report and refunds shall be final and binding upon You.
BAT’s total liability for Products returned by You within the return timeframe of within 24 hours of receipt, or in relation to Services, based on the inspection and proof of the genuineness of such returned Products, is limited at BAT’s sole discretion which will be conclusive and binding, to not more than the price of the returned Products which were sold through BAT’s Platform.
The amount due to You for refunds will only be credited back into Your wallet as wallet points which can be used by You for future purchases on BAT’s Platform. The time taken for refund can vary from 7-10 days of return of the Product/s by You.
You shall use the Platform for lawful purposes only and comply at all times with all the applicable laws and regulations while using and transacting using the Platform. You are using this Platform at Your own risk and are using Your judicial and sensible judgement while transacting on the Platform.
You agree not to access (or attempt to access) the Platform and the materials or Services by any means other than through the interface that is provided by Company. You shall not use any deep-link, robot, spider or other automatic device, program, algorithm or methodology, or any similar or equivalent manual process, to access, acquire, copy or monitor any portion of the Platform.
You agree that You shall provide correct and true information at the time of registration of Your account and while using the Platform. You further authorize the BAT representatives to contact You to verify the information on Your account or for any transaction made by You on the Platform. In case any account or transactional information provided by You is found to be incorrect or untrue, BAT reserves the right to cancel such account without prior intimation whatsoever.
You agree that BAT shall not be held responsible for any delays or failure to make delivery of Your order due to any cause which is beyond BAT’s reasonable control. BAT’s decision in such cases shall be final and binding upon you. In case of any failure to make an order delivery, any payment, if made, for the order by You shall be duly refunded back to you as per BAT’s refund policy.
You are allowed the use of this Platform for lawful purposes only and not indulge in any activity out of the scope of the Platform.
All materials published on or in the Platform, or rendered through any of our Services, are protected by copyright laws. No copyright material or other content may be reused, reproduced, republished, disseminated, transmitted, sold, displayed, broadcast, or circulated, or otherwise exploited in any manner without the express written permission of BAT or permission of the copyright owner. Access to the Platform does not confer and shall not be considered as conferring upon anyone any license under any of BAT’s or any third party's intellectual property rights. The names and logos and all related product and service names, design marks and slogans are the trademarks or service marks of BAT, its affiliates, its partners or its suppliers. All other marks are the property of their respective companies. No trademark or service mark license is granted in connection with the materials contained on this Site. Access to this Site does not authorize anyone to use any name, logo or mark in any manner.
You may not download (other than page caching) any of the contents of the Platform, or modify it, or any portion of it, except with express written consent of BAT. The use of the Platform does not include any resale or commercial use of the Platform or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of the Platform or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools. The Platform and its contents may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of BAT. You may not use any meta tags or any other "hidden text" utilizing the Platform’s or BAT’s name or any of BAT’s trademarks without the express written consent of BAT.
In the event You believe that any content posted on the BAT Platform or used in any BAT Services infringes Your copyright or other intellectual-property rights, You may contact our customer service at firstname.lastname@example.org who shall then forward the information to our Copyright/Trademark agent.
You own and bear all liability for all of the information that you post on the Platform.
- You may delete your User Account at any time. In case You delete Your User Account, the Wallet Points, if any, accumulated in your Wallet shall also automatically get deleted along with Your User Account.
- In case You delete Your User Account, the information provided by You may persist in BAT’s backup copies for a reasonable period of time (but will not be available to others, except as required under lawful orders of a court or other such legal authority).
BAT views the protection of Your privacy and information as a very important principle. We store and process Your account information including any sensitive personal / financial information collected (as defined under the Information Technology Act, 2000), if any, on computers that may be protected by physical as well as reasonable technological security measures and procedures in accordance with Information Technology Act 2000 and Rules there under.
This User Agreement is effective unless and until terminated, either by You or by BAT. You may terminate this User Agreement at any time, provided that you discontinue any further use of the Platform, subject to the terms of the Your Information clause above. BAT may terminate this User Agreement at any time and may do so immediately without notice, and accordingly deny you access to the Platform.
BAT’s right to any comments and to be indemnified pursuant to the terms hereof, shall survive any termination of this User Agreement. Any such termination of the User Agreement shall not cancel your obligation to pay for product(s) already ordered from the Platform or affect any liability that may have arisen under the User Agreement prior to the date of termination.
In case of any complaints or concerns regarding the use of the Platform, an email may be sent to email@example.com and our grievance officer shall contact You to address the same.
You expressly agree that the use of the BAT Platform is at Your sole risk. The Platform and the information provided is made available to You without any warranty of any kind, express, implied, statutory, or otherwise, including the implied warranties of title, accuracy, dependability, consistency and performance and BAT does not accept any liability for any errors or omissions.
BAT does not guarantee that the Platform would function at all times without interruptions or inaccuracies, and its operation may be interrupted at any time due to failure, maintenance, updates or technical glitches or otherwise. BAT disclaims all liability for any loss caused to You due to interruption or non-functioning of our Platform.
DISCLAIMER OF LIABILITY
LIMITATION OF LIABILITY
The total liability of BAT, if any, that is established and ordered by a court of competent jurisdiction pursuant to a claim, shall in no event extend beyond refund of the money charged from You for purchases made pursuant to an order under which such liability has arisen and established.