FAQ's
TooToo is an online grocery platform selling over 2000 Grocery, Wellness, Personal Care and Home Care Products.
Go to www.tootoo.in, or download our Mobile App on Google Playstore or Apple Store. Enter your name, cell number and pin code. You will get an OTP on your mobile phone for verification. Enter the OTP to start using the
You may cancel your order within 24-hours of placing the same. To cancel your order
You can check the general status of your order (Order Out for Delivery or Order Delivered) from “My Orders.” To check the precise delivery time of your order you can contact our customer support at ______________________.
You can use coupon codes at the time of finalization of your order on the payments page.
Our customer support team works from 10 am to 6 pm all seven days a week.
Our Online platform and mobile App are functional 24-hours a day and you can order at any time. However, the delivery timings are few 10 am to 9 pm. You have an option to select the delivery slots convenient to you at the time of placing your order. Our e
Your orders are delivered without any charge as long as these are above the minimum value threshold. The delivery charges, if applicable, are mentioned at the time of check–out on our web and app platform.
You have an option to add a new delivery address at the time of placing your order. However, if your delivery address is some other city or outside the zone of your current delivery address, you might need to select the ordered products again. The produ
Our endeavor is to ensure that your order is delivered within the delivery slot selected by you. However, in certain cases outside our control, your order might be delayed. In case of any imminent delay, our customer support executive will keep you up
You may return the products within a 24-hour timeline of you receiving the delivery of your order. Returned products need to be in their original state in which they have been given to you i.e., unopened, un-used, us-washed, and in their original packi
TooToo Wallet is an account where all your earned points are stored. You can use to pay with the wallet points at the check-out page of your order. To learn more on how to earn points in your wallet, download our App.
No there is no limit to how many wallet points you can use in 1 order.
Wallet points do expire. You are advised to use your points well before they expire.
Unfortunately, it is not possible to get back any expired wallet points. You are advised to track the expiry date of your wallet points and use them well before the expiry date.
To check your Wallet Points, go to the Home Page of the TooToo App, on the top left corner there’s an icon indicating your balance. To check the more details of your wallet tap on the same icon.
The expiration date of your wallet points is available on our web and mobile platform. You need to click on the provided Wallet Icon and your current wallet points as well the expiration date will be displayed.